bad j. crew
If you’ve been searching, like me, for the elusive $59.99 Sophia dress in the sale section, then you’re happy to see this note up on JCREW.com or in your inbox. I’ve personally sent 5 notes of complaint… mainly because I really needed a green/cranberry dress for this weekend and all of the ones on “sale” were… well… most definitely not.
I see a coupon code on the horizon!
6 Comments
Heidi
I’ve been searching for the Sophia dress as well. Hmmmm, maybe I should e-mail in a complaint so I can get a coupon code as well.
kimberly michelle
@Heidi –
At this point, I don’t think it’d hurt. Obviously they’ve had an overwhelming response to their new site redesign!
Spidey
I complained during the last big sale snafu and they took 20% off my order!
kimberly michelle
@Spidey –
Ooooh… Spidey! That would lead me on a bad bad spending spree.
Kate
Sooo…apparently what happened was that they oversold…a LOT of stuff. I found out today that the dress I bought was actually sold out when I bought it. BUMMER!
Thank GAWD for their personal shoppers – they tracked one down for me and are now shipping it for free! Yay!
Jenna
I’ve been having a nightmare of shipping issues with them for a month, and I didn’t get an apology email. Maybe because my emails to customer service have gotten less polite as I’ve waited over a week for a response and finally learned after being on hold for 37 minutes that an item I’d ordered was sold out when I ordered it? BAD J. Crew, bad.