You really shouldn’t make it so hard for Grandmothers to spoil their granddaughters with the adorable things that you sell online…
Case in point. Grandma L bought little Baby M some super special sunscreen back in the summer for her uber sensitive skin. And since it was the summer, she paid extra for express shipping to get it here as quick as possible. Sadly, that little bottle of sunscreen arrived as summer bid us adieu… and about 5 weeks after it was ordered online.
Most recently, Grandma M tried to order this on September 12th (HER OWN BIRTHDAY no less!):
…. and they never arrived. So she sent you an email. And then she sent you another email. And then she called you and left a message. And you never ever responded.
She sent yet another email this past Tuesday (10/26), telling you that she did all of these things with no response, and asking very simply as to the whereabouts of her order. Your response was interesting to say the least. “The TUSHIE HUGGERS product has literally just arrived at our warehouse. It was delayed as it came from Canada and had to undergo inspections at Customs. It is now going to undergo quality and quantity inspections and will ship out towards the end of the week.“
It just arrived. Just now. But you sold it to people 6 weeks ago, and I’m sure each and every one of them didn’t expect a normal delay in customs from Canada, so they’re all wondering where in the heck their orders were? The least you could do would be to preemptive “shipping delay” notice. The best you could do, is stop practicing this horrible business of purchasing items AFTER you’ve sold them… so that customers get what they order on time.
In the world of babies and kids and pregnant ladies… people and kids grow up fast. Had I ordered a 12 month outfit for Baby M, I’m sure a 6 week delay would put her up another size. And when you buy something, you usually expect it within 2 weeks, and 3 weeks at the latest. We can all patiently deal with that. But your current shipping time table is just silly, and just plain rude to your customers.
This just goes to show you that not all membership sample sale websites are alike. I told Grandma L to take her baby sale shopping elsewhere, perhaps to the other sample sale sites that I know to be reliable and quick with their service, like Gilt and Ruelala.
And who loses out? Babies and tech-savvy Grandmas. :(